What IT outsourcing covers
- helpdesk and remote user support
- Microsoft 365, accounts and permissions administration
- server maintenance, backup, monitoring and security
- coordination of vendors, hosting, domains and websites
SysGroup / IT outsourcing
managed IT, external IT department
IT outsourcing for companies
We take responsibility for your company's day-to-day IT: users, Microsoft 365, servers, backup, monitoring, websites and security procedures.
Monitoring of agreed systemsPolish teamSubscription & clear SLADiagnosis and action plan
Who it's for
- companies of 10-150 seats without their own IT team
- companies with vendor chaos and no single point of responsibility
- organisations that want an SLA and predictable costs
The outcome
- one partner for IT
- clear ticket priorities
- less downtime and less reliance on random individuals
Scope and commercial model
What we agree before we price the work
We do not assume that a subscription includes every change. First we establish the responsibility boundary, the type of work and the current state of the environment.
| Model | What it is for | Boundary |
|---|---|---|
| Subscription | Recurring support, agreed systems, ticket flow, monitoring and SLA where it is in the agreement. | It covers only the agreed responsibility, hours and services. |
| Project | Diagnosis, migration, implementation or a defined change with an agreed result. | The project ends according to its agreed scope; it is not ongoing on-call cover. |
| Separate quote | Larger rebuilds, work outside the agreed pool, application code, or third-party costs. | We confirm the scope and price before starting rather than silently treating it as part of a subscription. |
What affects the price
Number and role of systems, business criticality, support availability, documentation quality, backup state and the scope of project work.
What the first handover should leave behind
A responsibility map, ticket route, priorities, available documentation and a plan for the next agreed actions.
How we start
First we establish the current state and the required diagnostic scope. For ongoing subscription support, we then agree responsibility, SLA, ticket flow and a plan for taking over access, documentation and monitoring.