Monitored areas
- service and website availability
- CPU, RAM, disks, logs and errors
- SSL certificates and domains
- backup and critical processes
SysGroup / IT infrastructure monitoring
server monitoring, IT service monitoring
IT infrastructure monitoring
Monitoring of agreed systems: servers, services, sites, apps, SSL certificates, backup and key environment metrics. SLA response is available only to clients with a subscription agreement.
Monitoring of agreed systemsPolish teamSubscription & clear SLADiagnosis and action plan
Response in a subscription
- technical alerts
- incident priorities
- escalation under the agreed SLA
- root-cause analysis after an outage
Who it's for
- companies with their own servers
- e-commerce and online apps
- organisations that need predictable availability
Monitoring with subscription response
An alert is only the beginning
A notification alone does not solve the problem. With subscription monitoring and response, the alert reaches a team that verifies it, assesses the business impact and starts the agreed procedure.
1. Verification
We distinguish a temporary spike from a real incident and review related services, logs and recent changes.
2. Priority
We assess the impact on users, sales or production and assign the incident a priority defined by the SLA.
3. Response and escalation
We act within the agreed scope or give the system owner a concrete diagnosis and the decision that is needed.
4. Closure
After the incident, we record the cause, the work performed and a recommendation intended to prevent recurrence.
The monitoring scope, team response hours, out-of-hours duty and the scope of autonomous actions are always defined by the subscription agreement and SLA. A one-off diagnosis or project does not provide SLA response cover.
How we start
First we establish the current state and the required diagnostic scope. For ongoing subscription support, we then agree responsibility, SLA, ticket flow and a plan for taking over access, documentation and monitoring.