Monitored areas
- service and website availability
- CPU, RAM, disks, logs and errors
- SSL certificates and domains
- backup and critical processes
SysGroup / IT infrastructure monitoring
24/7 monitoring, server monitoring
IT infrastructure monitoring
24/7 IT infrastructure monitoring: servers, services, sites, apps, SSL certificates, backup and key environment metrics.
Monitoring of agreed systemsPolish teamContract & clear SLADiagnosis and action plan
Response
- technical alerts
- incident priorities
- escalation within the SLA
- root-cause analysis after an outage
Who it's for
- companies with their own servers
- e-commerce and online apps
- organisations that need predictable availability
Monitoring with response
An alert is only the beginning
A notification alone does not solve the problem. With managed response, the alert reaches a team that verifies it, assesses the business impact and starts the agreed procedure.
1. Verification
We distinguish a temporary spike from a real incident and review related services, logs and recent changes.
2. Priority
We assess the impact on users, sales or production and assign the incident a priority defined by the SLA.
3. Response and escalation
We act within the agreed scope or give the system owner a concrete diagnosis and the decision that is needed.
4. Closure
After the incident, we record the cause, the work performed and a recommendation intended to prevent recurrence.
Monitoring can run 24/7. Team response hours, out-of-hours duty and the scope of autonomous actions are always defined by the contract and SLA.
How we start
First we establish the current state and the required diagnostic scope. We then agree responsibility, SLA, ticket flow and a plan for taking over access, documentation and monitoring.