Scope of support
- remote helpdesk and user support
- care for hardware, accounts, mail and network
- administration of servers, sites and cloud services
- monitoring, backup and security procedures
SysGroup / IT support for companies
ongoing IT care, managed IT services
IT support for companies
Ongoing IT support for companies on a subscription model. We help users, tidy up the infrastructure and keep IT services running.
24/7 monitoring & responsePolish teamContract & clear SLANet + VAT, scope after audit
How we work
- initial audit
- support plan and SLA
- onboarding of access and documentation
- ongoing support and reporting
When it's worth it
- no one is responsible for IT
- the company is growing and needs predictable support
- incidents and tickets block the team's daily work
How we start
First we run a short audit, set the scope of responsibility, the SLA plan and the ticketing flow. Then we take over access, documentation, monitoring and day-to-day operations.