Scope of support
- remote helpdesk and user support
- care for hardware, accounts, mail and network
- administration of servers, sites and cloud services
- monitoring, backup and security procedures
SysGroup / IT support for companies
ongoing IT care, managed IT services
IT support for companies
Ongoing IT support for companies on a subscription model. We help users, tidy up the infrastructure and keep IT services running.
Monitoring of agreed systemsPolish teamSubscription & clear SLADiagnosis and action plan
How we work
- initial audit
- support plan and SLA
- onboarding of access and documentation
- ongoing support and reporting
When it's worth it
- no one is responsible for IT
- the company is growing and needs predictable support
- incidents and tickets block the team's daily work
How we start
First we establish the current state and the required diagnostic scope. For ongoing subscription support, we then agree responsibility, SLA, ticket flow and a plan for taking over access, documentation and monitoring.