What we are responsible for
- support for users, accounts, devices and networks within an agreed scope
- Microsoft 365, backup, continuity and practical security
- business domain management and DNS record changes
SysGroup / SysGroup
IT support for companies in Poland
About SysGroup
SysGroup Sp. z o.o. helps companies in Poland organise everyday IT support, Microsoft 365, backup, operational security, domains and DNS records. Linux administration and DevOps, WordPress and Microsoft 365 projects also have specialist services.
Monitoring of agreed systemsPolish teamSubscription & clear SLADiagnosis and action plan
How we select the work
- a short qualification call before declaring a scope
- diagnosis when the available data is not enough for a safe quote
- an agreed subscription or a defined project with clear responsibility boundaries
Confidentiality and boundaries
- we do not publish client names, configurations or descriptions of their environments
- we do not sell hosting, VPS instances or dedicated servers
- we do not take responsibility for application code without separate diagnosis and agreement
How we work
Qualification first, then diagnosis and scope
We want to know which problem needs solving, who makes decisions and which systems are critical. This means we do not promise work that cannot safely be completed within an agreed time or budget.
1. Short call
We establish the company situation, goal and urgency without requiring knowledge of technical service names.
2. Diagnosis
When access work is needed, we agree the diagnostic scope and its cost before starting.
3. Offer and responsibility
We describe the scope, exclusions, people authorised to request changes and the ticket process.
4. Delivery
For a project, we agree the outcome and completion; for a subscription, we also agree ongoing readiness, monitoring and SLA.
SLA and readiness to respond are available only under a subscription agreement. We protect client confidentiality, so we describe our process rather than publish stories about their environments.
How we start
First we establish the current state and the required diagnostic scope. For ongoing subscription support, we then agree responsibility, SLA, ticket flow and a plan for taking over access, documentation and monitoring.