Tickets we handle
- mail, account and password issues
- Microsoft 365 and office app configuration
- basic diagnostics of hardware, network and printers
- employee onboarding and offboarding
SysGroup / IT helpdesk for companies
user support, IT ticket handling
IT helpdesk for companies
Remote IT helpdesk for employees: quick help with accounts, mail, Microsoft 365, hardware, access and everyday work.
24/7 monitoring & responsePolish teamContract & clear SLANet + VAT, scope after audit
How we work
- ticket priorities
- agreed support hours
- escalation of server and security issues
- reporting of recurring problems
Benefits
- less employee downtime
- a single point of contact
- order in accounts and access
How we start
First we run a short audit, set the scope of responsibility, the SLA plan and the ticketing flow. Then we take over access, documentation, monitoring and day-to-day operations.