Tickets we handle
- mail, account and password issues
- Microsoft 365 and office app configuration
- basic diagnostics of hardware, network and printers
- employee onboarding and offboarding
SysGroup / IT helpdesk for companies
user support, IT ticket handling
IT helpdesk for companies
Remote IT helpdesk for employees: quick help with accounts, mail, Microsoft 365, hardware, access and everyday work.
Monitoring of agreed systemsPolish teamSubscription & clear SLADiagnosis and action plan
How we work
- ticket priorities
- agreed support hours
- escalation of server and security issues
- reporting of recurring problems
Benefits
- less employee downtime
- a single point of contact
- order in accounts and access
How we start
First we establish the current state and the required diagnostic scope. For ongoing subscription support, we then agree responsibility, SLA, ticket flow and a plan for taking over access, documentation and monitoring.