Local and remote
- SysGroup HQ: ul. Gdańska 119, Bydgoszcz
- remote helpdesk for everyday tickets
- on-site support possible after agreeing the scope
- service for companies in Bydgoszcz, Toruń and the region
SysGroup / IT outsourcing Bydgoszcz
IT support for companies Bydgoszcz
IT outsourcing in Bydgoszcz
Local IT support for companies in Bydgoszcz and the region, with on-site help available and full remote support for everyday tickets.
Monitoring of agreed systemsPolish teamSubscription & clear SLADiagnosis and action plan
Scope
- Microsoft 365, accounts, mail and security
- Linux servers, monitoring and backup
- websites, shops and business apps
- SLA and a predictable monthly subscription
How we handle tickets
- one agreed contact point: helpdesk, email or phone
- remote diagnosis and resolution of common user issues
- an on-site visit in Bydgoszcz when hardware or network work is needed
- escalation of server, backup and security issues to the right specialist
What we take over at the start
- inventory of users, accounts, devices, servers and services
- organization of access, documentation and responsibilities
- verification of backup, monitoring and critical renewal dates
- agreement on priorities, support channels and SLA
Who it's for
- offices, service and manufacturing companies
- teams without an in-house administrator
- companies that want one partner for IT
How we start
First we establish the current state and the required diagnostic scope. For ongoing subscription support, we then agree responsibility, SLA, ticket flow and a plan for taking over access, documentation and monitoring.